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Also called:
Business Agent,
Business Representative,
Labor Relations Specialist
Career Cluster:Business Management & Administration
What they do: Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
On the job, you would:
Negotiate collective bargaining agreements.
Investigate and evaluate union complaints or arguments to determine viability.
Propose resolutions for collective bargaining or other labor or contract negotiations.
KNOWLEDGE
Safety and Government
law and government
Arts and Humanities
English language
Business
human resources (HR)
management
SKILLS
Social
bringing people together to solve differences
talking people into changing their minds or their behavior
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Problem Solving
noticing a problem and figuring out the best way to solve it
ABILITIES
Ideas and Logic
notice when problems happen
make general rules or come up with answers from lots of detailed information
Verbal
communicate by speaking
listen and understand what people say
PERSONALITY
People interested in this work like activities that include leading, making decisions, and business.
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