Concierges

Also called: Chef Concierge, Club Concierge, Guest Service Agent

Career Cluster: Hospitality & Tourism
What they do:
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
On the job, you would:
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
KNOWLEDGE

Engineering and Technology
  • computers and electronics
Transportation
  • movement of people or goods by air, rail, sea, or road
Arts and Humanities
  • English language
Business
  • customer service
  • administrative services
SKILLS

Social
  • looking for ways to help people
  • understanding people's reactions
Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
ABILITIES

Ideas and Logic
  • notice when problems happen
  • use rules to solve problems
Verbal
  • communicate by speaking
  • listen and understand what people say
PERSONALITY

People interested in this work like activities that include helping people, teaching, and talking.

They do well at jobs that need:
  • Attention to Detail
  • Integrity
  • Cooperation
  • Dependability
  • Adaptability/Flexibility
  • Initiative
TECHNOLOGY

You might use software like this on the job:

Electronic mail software
  • Microsoft Outlook
Presentation software
  • Microsoft PowerPoint
Accounting software
  • Billing software
  • Budgeting software
EDUCATION


high school diploma/GED or some college
usually needed
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JOB OUTLOOK

New job opportunities are likely in the future.

Salary:
High: $58,050.00
Median: $37,320.00
Low: $30,770.00
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