Telemarketers

Also called: Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR)

Career Cluster: Marketing
What they do:
Solicit donations or orders for goods or services over the telephone.
On the job, you would:
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
KNOWLEDGE

Engineering and Technology
  • computers and electronics
Communications
  • multimedia
Arts and Humanities
  • English language
Business
  • sales and marketing
  • customer service
SKILLS

Social
  • talking people into changing their minds or their behavior
  • looking for ways to help people
Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
ABILITIES

Attention
  • pay attention to something without being distracted
Verbal
  • communicate by speaking
  • listen and understand what people say
PERSONALITY

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:
  • Persistence
  • Integrity
  • Adaptability/Flexibility
  • Initiative
  • Stress Tolerance
  • Dependability
TECHNOLOGY

You might use software like this on the job:

Video conferencing software
  • Zoom
Helpdesk or call center software
  • Acarda Sales Technologies Acarda Outbound
  • Softphone software
Customer relationship management CRM software
  • Database Systems Corp Telemation
  • Microsoft Dynamics
EDUCATION


high school diploma/GED or some college
usually needed
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JOB OUTLOOK

New job opportunities are less likely in the future.

Salary:
High: $49,700.00
Median: $34,480.00
Low: $24,430.00
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