Reservation & Transportation Ticket Agents & Travel Clerks

Also called: Customer Service Agent, Reservation Agent, Reservations Agent

Career Cluster: Hospitality & Tourism
What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
On the job, you would:
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
KNOWLEDGE

Safety and Government
  • public safety and security
Engineering and Technology
  • computers and electronics
Arts and Humanities
  • English language
Business
  • customer service
SKILLS

Social
  • looking for ways to help people
  • understanding people's reactions
Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
ABILITIES

Ideas and Logic
  • order or arrange things
  • notice when problems happen
Verbal
  • communicate by speaking
  • listen and understand what people say
PERSONALITY

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:
  • Self Control
  • Dependability
  • Attention to Detail
  • Cooperation
  • Stress Tolerance
  • Social Orientation
TECHNOLOGY

You might use software like this on the job:

Electronic mail software
  • Email software
  • Microsoft Outlook
Presentation software
  • Microsoft PowerPoint
Data base user interface and query software
  • Microsoft Access
  • Property management system PMS software
EDUCATION


high school diploma/GED or some college
usually needed
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JOB OUTLOOK

New job opportunities are less likely in the future.

Salary:
High: $71,680.00
Median: $40,610.00
Low: $31,900.00
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