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Reservation & Transportation Ticket Agents & Travel Clerks

Also called: Customer Service Agent, Reservation Agent, Reservations Agent

Career Cluster: Hospitality & Tourism

What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

On the job, you would:

Examine passenger documentation to determine destinations and to assign boarding passes.
Trace lost, delayed, or misdirected baggage for customers.
Check baggage and cargo and direct passengers to designated locations for loading.