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Public Safety Telecommunicators
Also called: Communications Officer, Communications Operator, Public Safety Dispatcher
Career Cluster: Law, Public Safety, Corrections & Security
Also called: Communications Officer, Communications Operator, Public Safety Dispatcher
Career Cluster: Law, Public Safety, Corrections & Security
What they do:
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
On the job, you would:
- Provide emergency medical instructions to callers.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
KNOWLEDGESafety and Government
- public safety and security
- law and government
- telecommunications
- multimedia
- English language
- customer service
SKILLSSocial
- understanding people's reactions
- changing what is done based on other people's actions
- listening to others, not interrupting, and asking good questions
- talking to others
- noticing a problem and figuring out the best way to solve it
ABILITIESVisual Understanding
- quickly compare groups of letters, numbers, pictures, or other things
- pay attention to something without being distracted
- do two or more things at the same time
- notice when problems happen
- order or arrange things
- communicate by speaking
- listen and understand what people say
PERSONALITYPeople interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Self Control
- Stress Tolerance
- Attention to Detail
- Integrity
- Dependability
- Cooperation
TECHNOLOGYYou might use software like this on the job:
Helpdesk or call center software
- Computer aided dispatch software
- Spillman Technologies Spillman Computer-Aided Dispatch
- Microsoft PowerPoint
- Microsoft Access
- National Crime Information Center (NCIC) database
EDUCATION
high school diploma/GED or some college
usually needed SEARCH ALL PROGRAMS & MAJORS SEARCH COLLEGES & UNIVERSITIES
JOB OUTLOOK
New job opportunities are likely in the future.
Salary: High: $78,110.00
Median: $50,730.00
Low: $35,640.00
FASTEST GROWING JOBS IN VIRGINIA
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