Dispatchers

Also called: City Dispatcher, Dispatcher (Dispatch), Taxi Dispatcher

Career Cluster: Transportation, Distribution & Logistics
What they do:
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
On the job, you would:
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Knowledge icon KNOWLEDGE

Safety and Government
  • public safety and security
Transportation
  • movement of people or goods by air, rail, sea, or road
Arts and Humanities
  • English language
Business
  • customer service
  • management
Skills Image SKILLS

Social
  • changing what is done based on other people's actions
  • looking for ways to help people
Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Abilities Image ABILITIES

Attention
  • pay attention to something without being distracted
Ideas and Logic
  • use rules to solve problems
  • notice when problems happen
Verbal
  • communicate by speaking
  • listen and understand what people say
Personality Image PERSONALITY

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:
  • Attention to Detail
  • Dependability
  • Stress Tolerance
  • Cooperation
  • Self-Control
  • Adaptability
Technology Image TECHNOLOGY

You might use software like this on the job:

Mobile location based services software
  • Global positioning system GPS software
  • Situation resource tracking software
Presentation software
  • Microsoft PowerPoint
Enterprise resource planning ERP software
  • Microsoft Dynamics
  • SAP software
Education Image EDUCATION

Wizard Logo
Wizard Logo

High school diploma/GED or Some college
usually needed
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Job Outlook Image JOB OUTLOOK

New job opportunities are less likely in the future.

Salary:
High: $78,140.00
Median: $50,340.00
Low: $36,030.00
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