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Career Cluster:Business Management & Administration
What they do: Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
On the job, you would:
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Create, maintain, and enter information into databases.
KNOWLEDGE
Engineering and Technology
computers and electronics
Arts and Humanities
English language
Business
administrative services
customer service
SKILLS
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Problem Solving
noticing a problem and figuring out the best way to solve it
ABILITIES
Attention
pay attention to something without being distracted
Verbal
communicate by speaking
communicate by writing
PERSONALITY
People interested in this work like activities that include data, detail, and regular routines.
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