Secretaries & Administrative Assistants

Also called: Administrative Assistant (Admin Assistant), Administrative Secretary (Admin Secretary), Office Assistant

Career Cluster: Business Management & Administration
What they do:
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
On the job, you would:
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Create, maintain, and enter information into databases.
KNOWLEDGE

Engineering and Technology
  • computers and electronics
Arts and Humanities
  • English language
Business
  • administrative services
  • customer service
SKILLS

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
ABILITIES

Attention
  • pay attention to something without being distracted
Verbal
  • communicate by speaking
  • communicate by writing
PERSONALITY

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:
  • Attention to Detail
  • Integrity
  • Cooperation
  • Dependability
  • Concern for Others
  • Self Control
TECHNOLOGY

You might use software like this on the job:

Video conferencing software
  • Cisco Webex
  • Zoom
Data base user interface and query software
  • Blackboard software
  • Yardi software
Enterprise resource planning ERP software
  • Microsoft Dynamics
  • Oracle PeopleSoft
EDUCATION


high school diploma/GED or associate's degree
usually needed
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JOB OUTLOOK


Bright
New job opportunities are very likely in the future.


Salary:
High: $62,340.00
Median: $44,280.00
Low: $30,280.00
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