Insurance Claims & Policy Processing Clerks

Also called: Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech)

Career Cluster: Finance
What they do:
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
On the job, you would:
  • Prepare insurance claim forms or related documents, and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
KNOWLEDGE

Engineering and Technology
  • computers and electronics
Arts and Humanities
  • English language
Business
  • customer service
  • administrative services
SKILLS

Basic Skills
  • reading work related information
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
ABILITIES

Ideas and Logic
  • order or arrange things
  • use rules to solve problems
Verbal
  • listen and understand what people say
  • read and understand what is written
PERSONALITY

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:
  • Attention to Detail
  • Dependability
  • Integrity
  • Cooperation
  • Self Control
  • Concern for Others
TECHNOLOGY

You might use software like this on the job:

Instant messaging software
  • GroupMe
Data base user interface and query software
  • Database software
  • Microsoft Access
Medical software
  • Medical condition coding software
  • Medical procedure coding software
EDUCATION


high school diploma/GED or associate's degree
usually needed
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JOB OUTLOOK

New job opportunities are less likely in the future.

Salary:
High: $68,370.00
Median: $46,900.00
Low: $35,510.00
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