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Telecommunications Equipment Installers & Repairers

Also called: Central Office Technician, Install and Repair Technician, Service Technician

Career Cluster: Arts, Audio/Video Technology & Communications

What they do:
Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

On the job, you would:

Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

KNOWLEDGE

Engineering and Technology

computers and electronics
mechanical

Communications

telecommunications

Arts and Humanities

English language

Business

customer service

SKILLS

Basic Skills

thinking about the pros and cons of different ways to solve a problem
listening to others, not interrupting, and asking good questions

People and Technology Systems

thinking about the pros and cons of different options and picking the best one
figuring out how a system should work and how changes in the future will affect it

Problem Solving